Support and assistance
The Department of Building and Housing can give you advice about ways to sort out problems yourselves. We also have information on what the renting law (the Residential Tenancies Act) says about the problem.
If you cannot sort out an issue yourselves, we provide a mediation service to help landlords and tenants.
If that doesn’t work, we can tell you how the Tenancy Tribunal can help you. The Tenancy Tribunal is part of the Ministry of Justice.
Contact the Department of Building and Housing
For tenancy advice and information
Call 0800 TENANCY (0800 83 62 62)
(Language Line
assistance available)
From overseas: +64 4 238 4695
Hours of operation: 8.00 am to 5.30 pm NZT Monday - Friday
Email: info@dbh.govt.nz
Department of Building and Housing
PO Box 10-729
Wellington 6143
For bond advice and information
Department of Building and Housing
PO Box 50 445, Porirua 5240
Call 0800 737 666
(Language Line assistance available)
From overseas: +64 4 238 4693
Fax: +64 4 237 7884
Hours of operation: 8.00 am to 5.30 pm NZT Monday - Friday
Email: info@dbh.govt.nz
Back to top
Other support organisations
Support contacts for tenants
Tenants Protection Association
Christchurch Community House
Te Whakaruruhau Ki Otautahi
141 Hereford St
Christchurch
Phone: (03) 379-2297
Email: tpa@xtra.co.nz
Website: www.tpa.org.nz
Tenants Protection Association
2nd floor, 147 Great North Road
Grey Lynn
Auckland 1021
Phone: (09) 360 1473
Fax: (09) 360 1473
Email: tpaauckland@xtra.co.nz
Website: www.tpa.org.nz
Housing Advice Centre
43 King St
Palmerston North
Phone: (06) 358 4875
Email: housingadvice@inspire.net
Back to top
Support contacts for landlords
NZ Property Investors Federation
Phone: (03) 357 9243
website: www.nzpif.org.nz
Real Estate Institute of New Zealand
Phone: Check your local white pages.
Website: www.reinz.org.nz
Back to top
Other relevant organisations
Citizens Advice Bureau
Phone: 0800 FOR CAB (0800 367 222)
Website: www.cab.org.nz
Housing New Zealand Corporation
Phone: 0800 801 601
Website: www.hnzc.co.nz
Work and Income New Zealand
Phone: 0800 559 009
Website: http://www.workandincome.govt.nz
New Zealand Federation of Family Budgeting Services
Phone: 0508 BUDGETLINE (0508 283 438)
Website: www.familybudgeting.org.nz
Community Law Centres
Website: www.communitylaw.org.nz
Legal Services Agency
Website: http://www.lsa.govt.nz/about-us/legal-services/community-law-centres.php
Back to top