Communicating
When it comes to discussing a problem with each other, these tips may help:
- talk to your tenant or landlord as soon as possible if you have a concern
- express your views clearly and listen with an open mind to what the other person has to say
- try to understand the other persons point of view
- check that you both understand what the concern is
- try breaking the concern down into smaller, more manageable pieces if it seems overwhelming, and work through them one step at a time
- come up with a range of options to resolve the matter, including possible compromises
- set realistic goals for reaching an agreement
- keep talking and listening regardless of whether a mutual solution can be reached
- it is always possible to set another time to continue negotiations if the issues aren't resolved straight away.
It is very important to keep a written record of any agreement reached between you.
Some of the benefits of good communication are:
- a quicker result for all parties and no waiting time.
- feeling less stressed by maintaining an open and positive relationship
- avoiding the need to go to court.
Tip: Things are not likely to disappear or go away by ignoring them or pretending they are not there. The sooner it is addressed, the easier it can be to sort out. Be “available” to each other, and do not ignore attempts to contact you.
Tip: Stick to the issues and be respectful especially when leaving voicemail, text messages, or sending emails. This will avoid creating unnecessary ill feeling towards one another due to a hasty, poorly worded message.
If conflict arises
When there is a problem that is difficult to resolve quickly, communication often breaks down. It is difficult, emotional and people can often inflame the situation without meaning to. Stop and take a break! That can help you see the situation from a different perspective and provide some time to come up with a solution.
Remember the tips above and arrange another time to talk. Keep communicating. Negotiation is an ongoing process.