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how to contact us

  • Look up the Service location directory to see where we provide help around the country.
  • Email us at info@dbh.govt.nz
  • Call us on 0800 TENANCY (0800 83 62 62) or, if you're outside New Zealand, on +64 4 238 4695.
  • For all Bond enquiries 0800 73 76 66 or, if you're outside New Zealand, on +64 4 238 4693 .

hot topics 

tenancy A-Z

Find out about your rights and responsibilities under the Residential Tenancies Act.

Tenancy

Welcome to the tenancy section of the Department of Building and Housing website. We offer advice and information for landlords and tenants who rent their homes. We administer the Residential Tenancies Act 1986. We receive and hold bonds until the end of a tenancy, we provide dispute resolution services, and we administer the State Housing Appeals Authority.

Landlords

Tenants

Online tools

Residential tenancy agreement

Find out what the residential tenancy agreement means for landlords and for tenants. Download a copy of the agreement.



Got a problem?

1. Communicate with your landlord or tenant. There are forms and information sheets to help you.
2. Use our search function.
3. Get advice from us – call 0800 TENANCY (0800 83 62 62).
4. If you still can’t agree, try mediation or the Tenancy Tribunal.