Service location directory

Tenancy advice

Freephone (in New Zealand) 0800 83 62 62 between 8:00am and 5:30pm weekdays, for advice or to make an appointment at your local office.

Calling from overseas +64 4 238 4695

Bond enquiries

Freephone (in New Zealand) 0800 737 666 between 8:00am and 5:30pm weekdays.
Calling from overseas +64 4 238 4693
Fax (04) 237 7884
PO Box 50 445
Porirua

Language Line assistance available

Language Line, a free telephone interpreting service, is also available for non-English speakers.  Call 0800 83 62 62 (tenancy advice) or 0800 737 666 (bond enquiries) and ask to speak to someone in one of 39 other languages.

National office

Ministry of Business, Innovation and Employment 
PO Box 10-729
Wellington
Phone (04) 494 0260
Fax (04) 494 0290

Mediation and advice is available by appointment in many locations throughout New Zealand. Call 0800 83 62 62 to make an appointment or to talk to someone about a renting problem. You can also visit one of our offices listed below.   The offices are generally open between 8:30am and 4:30pm weekdays.

We are also available to provide public education to landlords, tenants and related organisations. Call 0800 83 62 62 for more information.

Auckland

Level 3
41 Shortland Street
Auckland
PO Box 90-172
Fax (09) 375 6402

Christchurch

Level 2
10 Nelson Street
Riccarton
PO Box 22-725
Fax (03) 341 7754

Hamilton

Ground Floor
533 Anglesea Street
Hamilton
Fax (07) 834 1571

Manukau

7 Ronwood Avenue
Manukau
PO Box 76-469
Fax (09) 263 6013

Wellington

Level 6
86 Customhouse Quay
Wellington
Fax (04) 494 0290

As well as the five offices listed above, you can make an appointment to seek advice in the following locations. Call 0800 TENANCY (0800 83 62 62).

Northern region venues

Auckland CBD, Manukau, Whangarei.

Central region venues

Gisborne, Hamilton, Napier, New Plymouth, Palmerston North, Porirua, Rotorua, Tauranga, Wellington.

Southern region venues

Christchurch, Dunedin, Invercargill, Nelson, Timaru.