| Weathertight Homes Resolution Service |
| This output class provides assessment and dispute resolution services under the Weathertight Homes Resolution Services Act 2006. Services aim to provide owners of dwellinghouses affected by the 'leaky building syndrome' with information and access to speedy, flexible and cost-effective procedures for assessment and resolution of claims relating to those buildings. |
| Outputs |
Measures |
Target 2006/07 |
Target 2007/08 |
Weathertight Homes Claims Assessment
Provide owners of leaky homes with a comprehensive assessor's report that identifies water damage and necessary repairs in relation to their claim. |
Quantity
Number of eligible claims received |
1,250-1,850 |
900-1,4005 |
| Numbers of assessments completed |
1,200-1,800 |
900-1,4005 |
| Numbers of addenda or revisions completed |
400-850 |
280-4205 |
Quality
Percentage of assessment reports meeting agreed quality standards |
New measure |
90% |
| Percentage of estimated repair costs accurate to within 20% |
New measure |
75% |
Timeliness
Percentage of claim assessments for single homes completed within 3 months of receipt of their application |
Revised measure |
75% |
| Percentage of claim assessments from multi-dwelling complexes completed within 6 months of receipt of their application |
Revised measure |
75% |
| Percentage of addenda or report revisions completed within 1 month of receipt of their request |
Revised measure |
75% |
Dispute Resolution
Provide a service for homeowners with eligible claims to establish the parties to the claims, collate the evidence and hold mediation hearings to resolve the claims. |
QuantityNumber of claims referred to mediation |
New measure |
110-180 |
| Number of claims closed |
350-1,100 |
400-6006 |
| Number of claims entering lower-value claims process |
New measure |
270-400 |
Quality
Percentage of mediations resulting in settlement |
New measure |
75% |
| Percentage of lower-value claims resolved through the lower-value claims process or through mediation |
New measure |
75% |
Timeliness
Percentage of mediations completed within specified timeframes |
New measure |
99% |
| Percentage of claims closed within 18 months of filing of claim |
New measure |
90% |
| Percentage of lower-value claims resolved within 3 months of application being deemed as low value |
New measure |
90% |
| Cost for output expense (figures exclusive of GST) |
Revenue: Crown
$000 |
Revenue: Department
$000 |
Revenue: other
$000 |
Total expenses
$000 |
Surplus/(deficit)
$000 |
| 20,514 |
53 |
1 |
20,568 |
- |