Dispute Resolution Toolkit

Most tenancies run smoothly – but what happens when there’s a problem? And how can you prevent the problem happening in the first place?

This toolkit offers landlords and tenants guidance on how to prevent, and how to sort out tenancy problems.

How to use it

The toolkit should be used to mix and match useful information to meet your requirements.

Each section includes practical tips, checklists and tools you can use at each stage of the tenancy. 

There are tips for landlords and tenants on how to prevent or sort out problems through each stage of a tenancy

• Helping you prevent tenancy problems
• Helping you sort out tenancy problems

It’s important to remember that a tenancy is a business, as well as a contractual relationship involving people. Communication is important.

This toolkit also contains a variety of helpful web links and contact details for organisations that can provide further information and advice.