Strengthening our capability

The Department aims to be a flexible and responsive organisation that anticipates changing circumstances, is 'fit for purpose' and adds value to the Government, sector stakeholders and consumers alike.

We have continued to build organisational capability to support the November 2007 Development Goals for the State Services.

1. Employer of Choice - ensure the State Services is an employer of choice attractive to high achievers with a commitment to service.
2. Networked State Services - use technology to transform the provision of services to New Zealanders.
3. Value for Money - use resources and powers in an efficient, effective and appropriate way.
4. Coordinated State Agencies - ensure the total contribution of government agencies is greater than the sum of its parts.
5. Accessible State Services - enhance access, responsiveness and effectiveness, and improve New Zealanders' experience of State Services.
6. Trusted State Services - strengthen trust in the State Services, and reinforce the spirit of service.

The Department focused on five priorities for organisational development in 2008/09:

• ensuring every person in the Department is clear about what they are expected to do, the authority they have and the performance management and development systems in place to support them
• alignment of strategic, business and financial planning systems and reporting, including monthly operating reviews of organisational performance
• an integrated system of internal service delivery
• leadership capability, including continuing our leadership programme and developing a master class to support continued development for managers
• employee engagement, including developing a strategy, policy and processes and refining the induction programme.

During 2008/09 the Department also:

• made good progress on the implementation of a number of new business systems that will increase efficiency and productivity:
  • new integrated network for telephones and computers that will enhance business operations and business continuity across the Department
  • financial management information system
  • electronic document and records management system
  • new employee information system
  • server replacement and upgrade and a PC replacement programme
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• implemented a new risk measurement and assessment methodology
• implemented a new legislative compliance system as part of the planning, performance and assurance system
• implemented new IT system development life cycle and project management methodologies.