Evaluation

A number of evaluation projects were completed or started by the Department in 2008/09. These included:

• evaluation of weathertight services including:
  
  • collection and analysis of data from ten territorial authorities as well as Weathertight Homes Resolution Service claims
  • a survey of claimants and other parties to obtain additional information about repair costs, other costs incurred, lags between noticing leaks and making a claim, and other claim related matters.
• The results led to some immediate improvements in the handling of weathertight claims, and were also used to inform the development of new policy options which are currently being considered by the Government
• three evaluation projects carried out on residential tenancy services, to identify improvements and deliver better services at lower cost. The current review of our operating model for the delivery of services builds on this work and will be implemented in 2009/10. The review aims to further reduce costs and improve services to clients
• a review of the implementation of phase 1 of the Building Consent Authority Accreditation and Registration Scheme, to identify:
  • successes to carry forward to phases 2 and 3 of accreditation
  • opportunities for improvement
  • lessons and opportunities for key stakeholders and other government departments undertaking similar accreditation programmes
• finalising monitoring and evaluation strategies for the Licensed Building Practitioner Scheme and the Building Consent Authority Accreditation and Registration Scheme
• gathering baseline data for the Licensed Building Practitioner Scheme and the Building Consent Authority Accreditation and Registration Scheme through a survey of residential builders
• starting work on measuring the impact of the Department's new business systems and infrastructure on productivity.