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Annual Report 2007/08 directory

National office contact details

Department of Building and Housing
Level 6, 86 Customhouse Quay, Wellington 6043
PO Box 10-729, Wellington 6143
Phone: +64 4 494 0260
Fax: +64 4 494 0290
Department's website: www.dbh.govt.nz

Contact us

If you are phoning us for the first time, or you have a question about a service you are receiving from us, then our 0800 numbers listed below are the best place to start.

It will save you time and your questions will be answered more quickly if you use the number that relates to the service you are interested in.

For tenancy advice and information

Call 0800 TENANCY (0800 83 62 62)
From overseas: +64 4 238 4695
Hours of operation: 8.00 am to 5.30 pm NZT Monday - Friday
Email: info@dbh.govt.nz

For bond advice and information

Call 0800 737 666
From overseas: +64 4 238 4693
Hours of operation: 8.00 am to 5.30 pm NZT Monday - Friday
Email: info@dbh.govt.nz

For building controls and Building Act information

Call 0800 242 243
From overseas: +64 4 238 6362
Hours of operation: 8.30 am to 5.00 pm NZT Monday - Friday
Email: info@dbh.govt.nz

For licensed building practitioners information

Call 0800 60 60 50
From overseas: +64 4 238 6312
Hours of operation: 8.30 am to 5.00 pm NZT Monday - Friday
Email: licensing@dbh.govt.nz

Weathertight Services

Call 0800 324 477
From overseas: +64 4 237 1604
Hours of operation: 8:00 am to 5:30 pm NZT Monday - Friday
Fax: 0800 116 189
Email: info@dbh.govt.nz

For Sector Policy, Sector Trends and Performance,
Service Delivery, Building Quality, Sector
Capability, Corporate and Organisational
Development and Strategy

Department of Building and Housing
Level 6, 86 Customhouse Quay, Wellington 6011
PO Box 10-729, Wellington 6143
Phone: +64 4 494 0260
Fax: +64 4 494 0290
Email: info@dbh.govt.nz  

Visit us

Call in to one of our main offices or phone 0800 TENANCY (0800 83 62 62) to make an appointment.

We also regularly visit 87 communities around New Zealand to provide information and dispute resolution services to tenants and landlords. To make an appointment call 0800 83 62 62.

Tenancy advice

Freephone (in New Zealand) 0800 83 62 62 between 8:00am and 5:30pm weekdays, for advice or to make an appointment at your local office.

Calling from overseas +64 4 238 4695

Bond enquiries

Freephone (in New Zealand) 0800 737 666 between 8:00am and 5:30pm weekdays.
Calling from overseas +64 4 238 4693
Fax (04) 237 7884
PO Box 50 445
Porirua

Language Line assistance available

Language LineOffice of Ethnic Affairs website., a free telephone interpreting service, is also available for non-English speakers.  Call 0800 83 62 62 (tenancy advice) or 0800 737 666 (bond enquiries) and ask to speak to someone in one of 39 other languages.

National office

Department of Building and Housing
PO Box 10-729
Wellington
Phone (04) 494 0260
Fax (04) 494 0290

Mediation and advice is available by appointment in many locations throughout New Zealand. Call 0800 83 62 62 to make an appointment or to talk to someone about a renting problem. You can also visit one of our offices listed below.   The offices are generally open between 8:30am and 4:30pm weekdays.

We are also available to provide public education to landlords, tenants and related organisations. Call 0800 83 62 62 for more information.

Auckland

Level 3
AXA Building
41 Shortland Street
Auckland
PO Box 90-172
Fax (09) 375 6402

Christchurch

Level 2
10 Nelson Street
Riccarton
PO Box 22-725
Fax (03) 341 7754

Hamilton

Ground Floor
533 Anglesea Street
Hamilton
Fax (07) 834 1571

Manukau

7 Ronwood Avenue
Manukau
PO Box 76-469
Fax (09) 263 6013

Wellington

Level 6
86 Customhouse Quay
Wellington
Fax (04) 494 0290

As well as the five offices listed above, you can make an appointment to seek advice in the following locations. Call 0800 TENANCY (0800 83 62 62).

Northern region venues

Auckland CBD, Henderson, Manukau, Pukekohe, Takapuna, Whangarei.

Central region venues

Gisborne, Hamilton, Hastings, Hawera, Huntly, Levin, Lower Hutt, Masterton, Napier, New Plymouth, Opotiki, Palmerston North, Porirua, Rotorua, Taupo, Tauranga, Thames, Tokoroa, Whakatane, Wanganui, Wellington.

Southern region venues

Ashburton, Blenheim, Christchurch, Dunedin, Greymouth, Hokitika, Hornby, Invercargill, Linwood, Motueka, Nelson, Oamaru, Queenstown, Rangiora, Takaka, Timaru, Westport.